Sau Ying Limited ships women’s shoes to addresses served by available carriers. Orders are processed after payment authorization and address verification. Shipping charges and available methods are displayed at checkout. Sau Ying Limited does not guarantee delivery by a specific date.
Orders enter processing after payment authorization. Processing includes order review, inventory confirmation, and packing. Shipping timelines depend on destination, carrier service, customs clearance, and local delivery conditions. Sau Ying Limited does not promise rapid delivery. Standard shipping is the default method unless the customer selects another method at checkout. Delivery may be delayed by weather, carrier disruptions, customs inspections, and events outside Sau Ying Limited control.
When a carrier provides tracking, Sau Ying Limited makes tracking information available to the customer. The customer must provide a complete and accurate shipping address. Sau Ying Limited is not responsible for delivery failure caused by an incorrect address, missing apartment number, refused delivery, or unavailable recipient. If a shipment is returned to Sau Ying Limited for these reasons, Sau Ying Limited may contact the customer to arrange reshipment. Additional shipping charges may apply.
Sau Ying Limited offers a strict 14-day no-reason refund policy for eligible women’s shoes. The customer may request a refund within 14 calendar days of delivery without providing a reason. All returns require prior authorization from Sau Ying Limited. Sau Ying Limited does not accept unauthorized returns.
The customer may request a refund within 14 calendar days of delivery for any reason. The request must be sent to [email protected] within that 14-day period. The customer must provide the order number, item description, and return reason. If the customer does not provide a reason, Sau Ying Limited still processes the request under the no-reason policy. The refund is subject to the return eligibility conditions in this document and the Terms of Service.
The buyer completely bears all return shipping costs. Sau Ying Limited does not provide prepaid return labels unless Sau Ying Limited states otherwise in writing. The customer must pay the carrier, packaging, insurance, and any customs or import charges associated with the return.
Returned items must be unused and in original packaging. Items must include all original tags, boxes, and accessories that were included with the shipment. Items must not show signs of wear, outdoor use, alteration, washing, or damage caused by the customer. Items that fail these conditions are non-returnable. Sau Ying Limited inspects every returned item before approving a refund.
Step 1: Contact Sau Ying Limited at [email protected] within 14 calendar days of delivery. Include the order number, item description, and reason for return. If the customer has no reason, state that the return is under the no-reason policy.
Step 2: Wait for return authorization. Sau Ying Limited reviews the request and sends return instructions. The customer must not ship the item before receiving authorization.
Step 3: Pack the item. Place the unused item in its original packaging with all original tags, boxes, and accessories. The customer must protect the item during transit.
Step 4: Ship the return. The customer chooses a carrier and pays all return shipping costs. The customer must obtain a tracking number and retain the receipt.
Step 5: Send tracking details. The customer must send the tracking number to [email protected]. Sau Ying Limited uses this information to monitor the return.
Step 6: Inspection. When Sau Ying Limited receives the return, Sau Ying Limited inspects the item for eligibility. If the item meets all conditions, Sau Ying Limited approves the refund. If the item does not meet all conditions, Sau Ying Limited may deny the refund and return the item to the customer at the customer’s expense.
Step 7: Refund. Sau Ying Limited issues the approved refund to the original payment method. Refund arrival time is at least 14 days from the date Sau Ying Limited approves the return. Actual posting time depends on the payment provider and financial institution.
The recipient must be Sau Ying Limited, the contact phone is +852 9477 7732, and the specific return address is G05, PopWalk 2, 12 Tong Chun Street, Tseung Kwan O. The customer must include the order number inside the package. Sau Ying Limited is not responsible for returns sent to an incorrect address.
Refund arrival time is at least 14 days. The 14-day period begins when Sau Ying Limited approves the return. Sau Ying Limited processes the refund promptly after approval. The customer’s bank, credit card issuer, or payment provider may add additional processing time. Sau Ying Limited does not control posting time after the refund is issued.
PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Where local laws require a longer period, Sau Ying Limited follows the applicable legal requirement. The customer must allow up to 30 days for a PayPal refund in those regions. Sau Ying Limited issues the PayPal refund to the original PayPal account used for the purchase.
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. The customer must contact Sau Ying Limited at [email protected] within exactly 7 days of receipt. The customer must include the order number, item description, photographs of the damage or defect, and photographs of the packaging. Claims submitted after exactly 7 days from receipt cannot be accepted. Sau Ying Limited reviews approved claims and may arrange a replacement, repair, or refund. Return shipping costs for approved damaged or defective claims are determined by Sau Ying Limited in accordance with the Terms of Service.
Items that do not meet the return eligibility conditions are non-returnable. Returned items must be unused and in original packaging. Items that show wear, alteration, damage caused by the customer, missing tags, missing boxes, missing accessories, or missing packaging are non-returnable. Sau Ying Limited does not accept returns for items that fail these conditions. The return eligibility conditions apply to all women’s shoes sold by Sau Ying Limited through shoeseternal.com.
For shipping questions, return requests, damaged item claims, and refund inquiries, contact Sau Ying Limited at [email protected]. The contact phone is +852 9477 7732. The address is G05, PopWalk 2, 12 Tong Chun Street, Tseung Kwan O. The website is shoeseternal.com.
About Our Store
Welcome to our store, where we pride ourselves on provuding exceptional products and unparalleled customer service our store style, and innovation
Company: Sau Ying Limited
Address: G05, PopWalk 2, 12 Tong Chun Street, Tseung Kwan O
Phone：+852 9477 7732
E-mail: [email protected]
